Systems professional with 20+ years of experience in solutions implementations, consulting, customer servicing, operations, and team / client management. Extensive senior leadership and operational experience in business transformation, deploying customer servicing capabilities, defining strategic technology solutions, process re-engineering, data analytics, and scorecard / operational reporting. Skilled in global sourcing and vendor management working with CRM / contact center companies.
- Junior Achievement
- Volunteer instructor for High School & Junior High Students
- American Red Cross
- Disaster response communictions coordinator
- University of Arizona B.S. in Systems Engineering
- Black Belt trained in Six Sigma and re-engineering methodologies
- Digital Marketing (CPD Level 4 Certification)